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Claims

Comprehensive claims-processing capabilities in a single solution

The ICE Claims solution can help you streamline default-related claims processing by centralizing information across payers into a single, user-friendly application. Claims delivers a more effortless processing experience across the full servicing life cycle — from automated claims creation through reconciliation activities. You can also track your claims activity through proprietary ICE integrations via configurable events.

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Help your team expand processing volumes and data accuracy while improving compliance and decreasing curtailments

The Claims application automatically creates payer-specific claims when a loan becomes eligible, based on your designated event triggers. Intelligent automation helps you manage the distribution of work items based on event, claim type, status and/or business rules. The solution also helps track, submit and reconcile each claim type, while providing a final claim package for clients to store.

Efficiency with integrations

Integrations with solutions like MSP®, Invoicing™ and Financial Transaction Administration allow Claims to present relevant expense data to users.

Configurable options

Claims provides configuration and work-item creation options that align with your business processes.

Agency guidelines

A robust rules engine for expenses supports compliance with agency guidelines by providing exception criteria across payers and expense categories. Built-in timeline calculations help account for required self-curtailment of milestones and expenses.

Claims tracking and reporting

Easily track statuses and view history from a user-friendly summary.

Workflow configurations

Support your unique servicing needs using workflow configurations, including the type of work items created, QC capabilities and work assignment queuing.

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